" What a hell! We got an another sucks mail from customer..."
When I came to my desk in this morning, my colleague told me with long face..
That is just beginning of beginning ..
Customer complaint that sea shipment from Singapore to Jakarta ,ETA was 23rd/Nov,and
supposed to be collected cargos in a few dayz after reaching Jakarta port,however, the vessel was not direct one for Jakarta, it goes to Jakarta via Malaysia.
So that, took 2 more dayz than WE expected ,and then customer`s production line would stop if they are unable to get cargo today...

so,,,who did know that this vessel goes to Malaysia ??
Nobody knew it except consolidor...since it was urgent customer request shipment, of course they should get angry with us.

What is problems? why it happened?
1st, My boss and I thought we only have direct vessel for Jakarta, we did not check where it s going. And I just asked a person-in-charge of shipment to arrange shipment.
2nd, the contract (LC) is basically shipping by SEA unless they are required to ship by Air.
If it`s super urgent, must request AIR shipment.

Anyway, they needed to collect cargos at Jakarta port urgently, we tried our best to negotiate to unload cargos faster with consolidar.
2pm, my colleague and I went to consolidor office to have meeting and asked for their help .
Talked to a manager ,and we finally could get solution.
After meeting, my colleague told me that thinking solution at desk sometimes wasted time, we should take action like seeing particuler person to solve it immediately.
Indeed...

My colleague and I were so tired today ..He just now called me and said that he got sick today since he always has lots of assighments ..poor things...
Tomorrow is our stock-taking day..whole day stay in our warehouse to check stocks.
should be tiring....
Headache ..because have to think so much...plus using English whole day makes me crazy...if not using English in business, I wont be so tired like this.. On the other hands, communication is the most important..I wont give up ...never..